Cancelation by the client prior to the trip
If you book your Tour more than 30 days in advance, you will have a 48-hour span after booking to cancel and receive a full refund without any deductions. After that period of time, if you decide to cancel the Tour, you will have the possibility to do so in accordance with the following indemnity scheme (refunded or to be paid depending on whether the payment was made and received) plus covering the non-reimbursable expenses the Guide paid to organize the Tour.
- 100% refunded (or 0% paid) if the cancellation is notified in writing by email to the Guide up to 60 days before the first day of the Tour.
- 75% refunded (or 25% paid) if the cancellation is notified in writing by email to the Guide between 59 and 30 days before the first day of the Tour.
- 50% refunded (or 50% paid) if the cancellation is notified in writing by email to the Guide between 29 and 21 days before the first day of the Tour.
- 0% refunded (or 100% paid) if the cancellation is notified in writing by email to the Guide less than 21 days before the first day of the Tour.
Cancelation by the guide prior to the trip
If the guide receives injury, illness or is somehow unable to attend and also to find a replacement, he will reimburse the full amount of money invested by the client in the form of advance payment and other expenses like hut bookings. However the Guide would not cover your transportation costs (booked flight tickets, car rental, etc.) You are strongly advised to insure such investments.
Trip cancelation due to external circumstances
- In case of possible bad weather or unsuitable conditions recognized up to 7 days prior the trip, the guide will:
Propose a similar or different activity in line with the weather/conditions possibilities. If you refuse this option you will receive 0% refund.
- If similar activity is impossible and cancelation occurs, the guide is to be paid the minimum daily fee (380EUR) for each day canceled.
Trip cancelation on terrain
In case of unexpected or unforeseen weather / terrain conditions or client skill deficiency, the Guide keeps the right to cancel the trip in order to guarantee safety. In this case you will receive 0% refund unless the Guide offers you otherwise. If there is mutual agreement of cancelation due to bad weather the day before the guide is to be paid the minimum daily fee for each day canceled.